What is your DBS/Saliva testing coverage?

We cover all states except for NY. If our physician network facilitation is used, all other states in the United States are covered. However, if you bring your own physician network, it will be limited by the coverage your network allows.

What is your phlebotomy testing coverage?

We serve all US states and territories except:

  • ND (North Dakota)
  • HI (Hawaii)
  • AK (Alaska)
  • AS (American Samoa)
  • GU (Guam)
  • MP (Northern Mariana Islands)
  • PR (Puerto Rico)
  • VI (US Virgin Islands)
  • UM (US Minor Outlying Islands)
  • MH (Marshall Islands)
  • FM (Micronesia)
  • PW (Palau)
  • All military bases
  • PO Boxes

What is your walk-in testing coverage?

This depends on the draw location but generally NY is disallowed for any walk-in clinic testing if the processing laboratory is Labcorp.

For convenience: "ND", "HI", "AK", "AS", "GU", "MP", "PR", "VI", "UM", "MH", "FM", "PW"

What is your daily fulfillment cut-off time?

1 PM PST. All orders placed before 1 PM PST Monday-Friday will be fulfilled by the end of the day (the kit will be collected by the carrier and an order will be placed with the phlebotomy network). All orders placed after 1 PM PST will be fulfilled by the end of the next business day.

How can I cancel an order?

Orders can be cancelled by emailing [email protected] If the order has already been fulfilled, you may incur one ore more charges based on the type of testing being performed. Please contact your account representative or email support for further inquiries on the cancellation policies for your account.